Privacy Policy

AlgoRx LLC (“AlgoRx,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your information. This Privacy Policy is intended to provide healthcare providers (“Providers”) with a clear understanding of the privacy practices related to the use of the AlgoRx platform, which includes our software, web-based services, telehealth solutions, and any associated websites, applications, or online services that link to or reference this Privacy Policy (collectively, the “AlgoRx Services”).

AlgoRx provides healthcare providers with the AlgoRx Services to support the management of prescription, electronic health records, patient communications, and other related clinical and administrative functions. Except for limited information collected directly through our website (e.g., www.algorx.pro), AlgoRx acts solely as a service provider to healthcare organizations. We do not own, control, or use the information submitted through the AlgoRx platform. All such data is processed in accordance with the instructions of our healthcare clients and in compliance with applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

This Privacy Policy applies to any Personal Information in the possession of AlgoRx that, either alone or when combined with other data, can be used to reasonably identify, contact, or locate an individual. This includes, but is not limited to, information related to patients (“Patients”) that is shared by healthcare providers, Patients themselves, third parties acting at the direction of users, or provider systems through the AlgoRx Services. Personal Information also includes individually identifiable health information collected about individuals. Information that has been de-identified or anonymized - such that it can no longer be used to reasonably identify a specific individual—is not considered Personal Information under this Policy. This Privacy Policy outlines how AlgoRx collects, uses, and discloses Personal Information in connection with our services.

Additionally, any individually identifiable health information you provide to AlgoRx for the purpose of delivering medical care to your current or prospective patients (“Patient” or “Patients”) commonly referred to as Protected Health Information (PHI) is governed by each Provider’s HIPAA Notice of Privacy Practices (“HIPAA Notice”). This notice, which is made available to Patients by their respective Providers, outlines how PHI may be used and shared, and explains the Patients’ rights regarding their health information.

Please note that this Privacy Policy reflects AlgoRx’s own privacy practices and does not represent or govern the privacy policies or procedures of the Providers who use our services. AlgoRx does not review, monitor, or take responsibility for a Provider’s HIPAA Notice, nor do we assess their compliance with their own privacy practices or applicable laws. Similarly, we do not evaluate our clients’ instructions to determine alignment with their published privacy policies or legal obligations.

I. Collection of Information

When you use the AlgoRx Services, we may collect various types of information including Personal Information and Protected Health Information (PHI) of your patients. This information may be collected in the following ways:

1. Information Provided Directly by You or Your Patients

   We collect information during specific interactions such as patient registration, use of our websites or mobile apps, participation in telehealth services, subscription to alerts, or direct communication with us. This may include, but is not limited to:
   • Contact Information: Full names, email addresses, phone numbers, and mailing addresses (for both providers and patients).
   • Account Credentials: Usernames and passwords for access to AlgoRx systems.
   • Payment Information: Credit or debit card numbers, expiration dates, and security codes.
   • Professional & Employment Details: Job title, practice area, specialty, medical license status, gender, date of birth, spoken languages, education background, address, photograph, Social Security Number, Tax ID, NPI number, licensing credentials, and banking information.
   • Health Information: Diagnoses, treatment history, general health data, insurance details, and health data synced from third-party platforms (e.g., Apple HealthKit, if enabled by the patient).
   • Other Voluntarily Provided Data: Any other information submitted to us directly.
   We may combine this information with existing data we already maintain about you or your patients to support functionality and service delivery.

2. Information We Collect Automatically

   When you use the AlgoRx Services, we along with our trusted third-party partners, such as analytics providers may automatically collect certain technical and usage-related data. This information helps us understand how the services are used and how we can improve them.
   
   Automatically collected information may include:
   • Technical Details: Internet Protocol (IP) address, browser type, operating system, device identifiers, advertising IDs, and Internet service provider.
   • Usage Data: Pages visited before and after interacting with AlgoRx Services, time and date of access, pages viewed, links clicked, and general server log details.
   • Location Information: Your device’s GPS signal, IP-based location, and data about nearby WiFi networks or cell towers (when enabled).



Tracking Technologies
To collect this data, we may use various tracking technologies, including:

• Cookies: Small text files stored by your browser to help us recognize you and enhance your experience.
• Pixel Tags / Web Beacons: Tiny graphics embedded in webpages or emails that track viewing behaviors, such as when and how a page or message is accessed.
• Local Shared Objects (Flash Cookies): Data files that may store larger amounts of information than standard cookies and are managed via Adobe Flash.
By using AlgoRx Services, you consent to our use of these technologies for tracking, analytics, and personalization.

Diagnostic and Crash Reporting
To improve stability and performance, we may collect technical diagnostic data such as device memory state or active processes, if the system or application encounters an error while you are using our services. This may include excerpts of the document or activity being performed at the time of the crash, as well as related communication metadata.

Your device or browser settings may provide options to control or limit some of this data collection.

3. Information We Receive from Health Care Providers and Other Sources

   As part of providing care through AlgoRx Services, we may collect medical information about Patients from their current, past, or future healthcare providers. This information may include, but is not limited to:
   • Diagnoses and treatment history
   • General health and clinical notes
   • Laboratory and pathology test results
   • Social and family medical history
   • Communications related to care, such as call notes and emails

   Compliance with Healthcare Regulations
   Many users of AlgoRx especially healthcare Providers are subject to laws and regulations that govern the use and disclosure of personal and health information. These include:

   • The Health Insurance Portability and Accountability Act of 1996 (HIPAA)
   • The Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009
   • The 21st Century Cures Act
   • Other related federal and state privacy laws

   When AlgoRx stores, processes, or transmits individually identifiable health information (as defined by HIPAA) on behalf of a Provider who has entered into a Healthcare Provider User Agreement, we do so in the role of a "business associate." As such, we are contractually and legally required to:

   • Handle data in accordance with the Provider’s instructions and applicable law
   • Implement safeguards to maintain the confidentiality, integrity, and availability of protected health information (PHI)
   • Avoid using PHI in any way that the Provider themselves would not be permitted to do
   
   AlgoRx strictly adheres to these obligations when operating in this capacity.

   Information from Other Sources
   We may also collect additional information about you from third-party services, data partners, or public records. This may include information used to verify your identity, enhance your user profile, or communicate with you (e.g., for support or marketing purposes). For example, if you access AlgoRx Services via a third-party platform such as logging in through Google, Facebook, or Twitter we may receive profile information from those platforms. We may combine this third-party data with information we already hold in order to improve service personalization and outreach.

II. Use of Information

At AlgoRx, we collect and use information including Personal Information and Protected Health Information (PHI) to deliver, improve, and personalize your experience with our services. This includes data collected via cookies and other technologies, as well as data you provide directly.

Cookie Usage
We use different types of cookies to enhance functionality, measure performance, and improve your experience. These include:

• Strictly Necessary Cookies
  These cookies are essential for core site functions such as logging in, managing privacy settings, or submitting forms. You cannot disable them through our system, although your browser may allow you to block them. These cookies do not store personally identifiable information.


• Performance Cookies
  Used to track site traffic and user behavior, these cookies help us understand which pages are most or least popular and how users navigate the site. All data collected is aggregated and anonymous. Blocking these cookies limits our ability to monitor and improve site performance.


• Functional Cookies
  These cookies support enhanced functionality and personalization. They may be set by AlgoRx or third-party providers whose services are embedded on our site. Disabling them may result in limited functionality.


• Targeting Cookies
  Set by advertising partners, these cookies may be used to build a profile of your interests and display relevant ads on other sites. They do not directly store personal information but rely on unique identifiers tied to your browser and device. Disabling them may reduce the relevance of advertisements you see.

How We Use Your Information
We may use the information collected through AlgoRx Services to:

• Provide, personalize, and improve our services
• Communicate with you regarding your account, requests, or care
• Fulfill your requests for products, services, and information
• Send updates related to clinical services, general wellness, or product offerings either directly or through trusted partners
• Analyze usage trends and engagement to optimize performance
• Customize your experience within the AlgoRx Services
• Conduct research and development (subject to your separate authorization when required)
• Prevent fraud, misuse, or activities that violate our Terms of Service
• Comply with applicable legal and regulatory obligations
• Any other purpose disclosed to you at the time of data collection or with your consent

If we intend to use your Personal Information for purposes not listed above, we will make reasonable efforts to notify you and obtain your consent, as required by law.

By using AlgoRx Services, you agree to receive communications via phone, SMS, and email for informational, service-related, and administrative purposes, including appointment reminders or confirmations, account verification and support, notifications related to system updates or privacy/security issues.

We will not share mobile numbers or SMS opt-in data with third parties for their marketing purposes. Exceptions include:

1. Trusted service providers who support our services and do not use data independently
2. Compliance with legal obligations or law enforcement requests
3. User-authorized sharing as part of service functionality

We may also send marketing emails if you’ve requested more information about our services. While you may manage the frequency or unsubscribe from certain promotional emails, you may not be able to opt out of essential transactional or relationship-based communications.

Electronic Notices
By using AlgoRx Services or providing Personal Information, you agree to receive electronic communications related to your use of the platform, including security, privacy, or operational notices. In the event of a data breach, we may notify you via email, SMS, or by posting on the platform. You have the right to request written notification instead of electronic communications. To do so, please contact us directly.

Aggregated & De-Identified Data
We may de-identify and aggregate data collected through AlgoRx Services to use for analytics, service development, and business insights. For example, this information may help us evaluate platform performance, identify user trends and behaviors, measure the effectiveness of features and content. Such aggregated data does not identify individuals and may be used without further notice.

III. Sharing of Information

At AlgoRx, we are committed to maintaining your trust and protecting your privacy. We want to be transparent about when and with whom we may share the information we collect, including Personal Information and Protected Health Information (PHI).

1. Healthcare Providers and Related Entities
   We may share Patient Personal Information and PHI with licensed healthcare professionals and entities directly involved in a patient’s care. This may include Treating physicians and specialists, Laboratories and diagnostic services, Insurance providers and payors, Government health agencies, Organ procurement organizations, Medical examiners and funeral directors, Other authorized healthcare entities supporting treatment, care coordination, or insurance verification


2. Authorized Third-Party Vendors & Service Providers
   We partner with trusted third-party vendors who help us operate and enhance our services. These partners may receive Personal Information and PHI strictly for the purpose of performing services on our behalf, such as Payment and billing processing, Customer support and communications, Hosting and data storage, Marketing operations (including advertising, attribution, retargeting, mobile and direct-mail campaigns), Analytics, performance monitoring, and optimization, Technical support and platform enhancements. These vendors are contractually obligated to use your information only for the services they provide and are prohibited from using or disclosing it for any unrelated purposes.


3. HealthKit Data
   If a patient chooses to sync their HealthKit data with AlgoRx, we will share that data only as directed by them such as sharing it with their provider. We do not use HealthKit data for advertising or marketing, nor do we sell it to third parties.


4. Research Partners
   With proper consent, we may share de-identified or authorized personal data with research institutions or partners for health-related studies and advancements. Any such sharing will comply with applicable laws and may require separate written authorization from you or your patients.


5. Corporate Affiliates
   To improve services, streamline operations, and offer tailored experiences, we may share your information with our current or future subsidiaries, parent company, or affiliated business entities, in compliance with applicable privacy laws.


6. Business Transactions
   In the event of a business restructuring such as a merger, acquisition, asset sale, or bankruptcy we may transfer your information as part of the transaction, where permitted by law and subject to appropriate safeguards.


7. Legal and Regulatory Requirements
   We may disclose your information as necessary to respond to subpoenas, court orders, or other legal processes, comply with applicable laws or regulatory obligations, cooperate with law enforcement or government authorities, protect the rights, safety, or property of AlgoRx, our users, or the public. Where legally permissible, we will attempt to notify you of such disclosures using the contact information you have provided, unless doing so is prohibited by law.


8. With Your Consent or At Your Direction
   We may share your information for any other purpose that is clearly disclosed to you at the time of collection or with your explicit consent or instruction.

If you choose to access AlgoRx Services using third-party platforms (e.g., Google, Facebook, or Twitter) or interact with us through social media, those platforms may collect information about your use of our services. Such data sharing is governed by the respective third party’s privacy policy. Additionally, your activity on those platforms may be visible to your network based on your settings.

Any information you share in public forums on our site or on third-party platforms we link to may be visible to others and used by them. Please exercise caution when sharing personal information in public or community spaces. AlgoRx is not responsible for the privacy practices or content of third-party websites or platforms.

IV. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. These security measures are aligned with industry standards and are regularly reviewed and updated to address emerging threats. However, it is important to understand that no system for storing or transmitting data over the internet or other public networks can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot warrant or guarantee the security of any data transmitted to AlgoRx. Any transmission is done at your own risk. Once we receive your data, we take appropriate steps to secure it within our systems, but we cannot promise that such data will never be accessed, altered, or disclosed in a manner inconsistent with this Privacy Policy. Please be aware that any data you provide to third parties such as other websites, services, or platforms you access through AlgoRx may not be subject to the same security standards we uphold. We are not responsible for the security or privacy practices of those third parties.

In the event of a security incident involving your personal information, AlgoRx maintains an incident response protocol designed to assess the issue, mitigate risk, and notify affected individuals and regulatory authorities when required under applicable law.

By using the AlgoRx Services or providing us with your personal information, you consent to receive electronic communications from us regarding security, privacy, and operational matters. These notifications may include important updates or alerts related to your use of our platform. If you prefer to receive such notices in a non-electronic format, please contact us to explore alternative options.

V. Your Choices

At AlgoRx, we believe in giving you control over your personal information and how it’s used. If you no longer wish to receive certain general communications from us, you may opt out at any time by emailing us at privacy@algorxpro.com. You can also request that we delete your personal information by contacting us at the same address. Please note that certain communications related to your account or our services may still be necessary and cannot be opted out of.

You also have control over how cookies and similar tracking technologies are used when you interact with our services. Most web browsers allow you to manage your cookie preferences through their settings. Because each browser is different, we recommend reviewing your browser’s help documentation for detailed instructions. Additionally, some tracking technologies such as Local Shared Objects (also known as Flash Cookies) require separate management, which you can access through Adobe’s Settings Manager. Please be aware that disabling or rejecting cookies may affect the functionality of the AlgoRx Services and limit your ability to use certain features. Some cookies are essential to site performance and cannot be turned off without impairing core functions.

When you visit our website, certain information may be stored on or retrieved from your browser, primarily through cookies. This data, which may relate to your device, preferences, or general use of the site, helps us provide a more personalized and efficient experience. Although the data does not usually directly identify you, it contributes to how the site functions and how content is tailored. You can adjust your preferences for various cookie categories to suit your privacy comfort level. However, restricting certain types of cookies may limit your experience and the quality of services we can provide.

California Residents: Under California law, you have the right to request information, once per year and free of charge, regarding our disclosure of certain categories of personal information to third parties for their direct marketing purposes during the prior calendar year. AlgoRx does not share personal information with third parties for their own direct marketing purposes.

VI. Third-Party Advertising, Links, and Content

Some portions of the AlgoRx Services may include links to third-party websites, applications, or other online content that we do not own or control. Additionally, we may allow trusted third parties including business partners, advertising networks, and marketing service providers to collect information about your interactions with our Services using technologies such as cookies, pixels, local storage, and similar tracking tools.

These third parties may use the data they collect to deliver advertising tailored to your interests and preferences across the AlgoRx Services and other websites or applications you visit. While we strive to partner with organizations that respect user privacy, their data collection and use practices are governed by their own privacy policies not this one. We encourage you to review those policies directly if you have any questions or concerns.

Some of these third parties participate in industry self-regulatory programs that offer users the ability to opt out of interest-based advertising across different platforms. You can learn more and manage your preferences through the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI) websites. Please note that opt-out settings typically apply only to the specific browser or device used when the opt-out is requested. To fully disable cross-device interest-based advertising, you may need to opt out on each device and browser separately. If you’re using a mobile app, many devices and platforms allow you to limit ad tracking via your settings. You may also choose to uninstall our app through the standard uninstall process available on your device or app store.

Please be aware that opting out of interest-based advertising does not eliminate ads altogether it simply makes them less personalized and potentially less relevant to your interests. In some cases, your experience on the AlgoRx Services may be impacted.

Do Not Track Signals: Some browsers offer a “Do Not Track” (DNT) feature that signals to websites that you do not wish to be tracked. Because there is currently no industry-wide consensus on how to respond to DNT signals, AlgoRx does not currently act on them.

Browser Extensions and Third-Party Software: Browser extensions and third-party applications installed on your device can pose significant privacy and security risks. These tools may have the ability to access, view, record, or alter sensitive information including Protected Health Information (PHI) without your awareness. AlgoRx is not affiliated with, does not control, and cannot monitor any third-party extensions or software you may use.

For your protection, we strongly recommend that you disable or uninstall all browser extensions before accessing AlgoRx Services, and only use supported browsers that are free of third-party add-ons. Simply disabling an extension may not fully prevent it from accessing your data. Similarly, installing third-party software on your operating system may expose your data to the same risks. AlgoRx is not responsible for any data breaches, privacy violations, or losses that result from your use of browser extensions or third-party applications. Use of such tools is solely at your own risk.

VII. Intended for Use Within the United States

The AlgoRx Services are designed for use exclusively within the United States. We do not make any representations or warranties that our Services comply with laws or regulations outside the United States, nor do we accept any responsibility for use of our Services in jurisdictions where such use may be considered unlawful. AlgoRx stores and processes information in the United States, in accordance with U.S. laws and data protection standards. These laws may differ from those in your home country and may not provide the same level of protection. By accessing or using our Services and voluntarily submitting your information, you acknowledge and agree that your data may be transferred to and stored on servers located in the United States. If you are located outside the United States, you consent to this transfer and to the processing of your data in accordance with this Privacy Policy. Should you choose to access or use the AlgoRx Services from outside the United States, you do so at your own risk. You are solely responsible for complying with any local laws and regulations that may apply to you. AlgoRx will not be liable for any consequences that may arise from such unauthorized use.

In certain circumstances, we may be legally required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement obligations.

VIII. Children

AlgoRx Services are not intended for use by individuals under the age of 18. We do not knowingly permit anyone under 18 to create an account or access our Services.

However, we recognize that parents, guardians, and authorized caregivers may use AlgoRx to manage or provide health information on behalf of minors. In such cases, the individual submitting or managing information for a child assumes full responsibility for the accuracy, use, and lawful handling of that data. By doing so, you confirm that you have the legal authority to provide such information and to act on behalf of the minor. If we become aware that a user under the age of 18 has registered or submitted personal information without proper authorization, we will take steps to delete the account or remove the information in accordance with applicable laws.

IX. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, the revised version will become effective as of the “Effective Date” listed at the top of the policy. We will post any updates directly to this page and encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Your continued use of AlgoRx Services after any modifications to the Privacy Policy signifies your acceptance of the updated terms.

X. Information Retention

AlgoRx retains information in accordance with applicable laws and our contractual obligations with healthcare providers and partners. Personal information collected through our services is retained only as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal requirements, resolving disputes, and enforcing our agreements. In line with industry standards and regulatory requirements, certain data may be archived for up to seven years or longer if required by law to support audits, legal compliance, and continuity of care.

We may retain non-personal information and de-identified data indefinitely for business, research, analytics, or product improvement purposes. Additionally, any feedback you provide may also be stored indefinitely to help us enhance the AlgoRx experience.

XI. Questions or Concerns

If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please don’t hesitate to contact us at privacy@algorxpro.com.